At Abigail Pens, we strive to provide high-quality office equipment and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns only in the following cases:

  • The product is damaged upon delivery.
  • The product is defective or malfunctioning.
  • The wrong item was delivered.

Note: We do not accept returns for change of mind or incorrect orders placed by the customer.

2. Return Request Timeline

  • You must request a return within 48 hours of receiving the product.
  • Any requests made after this period will not be accepted.

3. Return Process

  1. Contact Us: Email us at [email protected] within 48 hours of receiving your order. Include your order details and clear photos of the damaged or incorrect item.
  2. Approval & Instructions: If your return request is approved, we will provide instructions on how to return the product.
  3. Return Condition: The item must be unused, in its original packaging, and in the same condition as received.
  4. Return Pickup: We will arrange a return pickup, or you may be required to send it back, depending on your location.

4. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Cash refunds are not available as we operate on a Cash on Delivery (COD) basis.

5. Non-Returnable Items

  • Used or damaged products due to customer mishandling.
  • Products returned without original packaging.
  • Any item returned after the 48-hour request window.

6. Contact Us

For any return or refund inquiries, please contact us at:

📧 Email: [email protected]
🏢 Company Name: Abigail Pens